Are you open for a customer oriented position within an international company in Utrecht? Do you want to be part of a hardworking and enthusiastic team of people? A team that is rapidly growing, in a company that provides ample opportunity for your own development? Do you have experience with B2B customer service, complex administration, or the ambition to work in such a role? Look no further, because this could be the job for you!
Customer Service Representative
Location: Utrecht region
Contract: Permanent, full-time (40h)
Required Languages: English (Fluent), Russian (Fluent), Lithuanian (Fluent)
Where will you work?
The company you will work for is a leader in tax refund services. You will be challenged everyday with the maintenance of a complex administrative process and client contact
What you will be doing as customer service representative:
In your role as a customer service representative / administrative assistant you will be responsible for the tax refund process for companies within Russia and Lithuania. This will be fully B2B, and require you to communicate at different levels of the organisation. Not only are you the first point of contact, the role requires you also to manage all tasks from A-Z. Considering that you will be dealing with various projects, time management and managing deadlines is very important.
- Provide accurate administrative support;
- Handle incoming questions and orders from clients.
- Management of some financial administration;
- Resolve complaints;
- Other tasks may be required.
What the customer service profile looks like:
A service and administrative oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.
- Fluent in English, Russian and Lithuanian;
- Experience in an international B2B customer service or administrative roles
- Experience with SAP is a plus.
If you are interested in this role please apply via the website or contact Robin Reinders via r.reinders(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.