Do you want to be part of a company in technical luxury products? Are you inventive and strong in your communication? In this role as Technical Support Representative German you will have the opportunity to work for a fast growing company in Amsterdam that is expanding their business in Germany.
Technical Support Representative German
Where will you work?
The company you will work for is fast growing company in sustainable luxury products located in Amsterdam. When you walk into the office you'll see people working together in a beautiful open office. You get lunch served every day by the company while you are enjoying the amazing view. There is a lot of space to be inventive and create your own projects to add value to the company. This is also the reason why they are only looking for top talent and not someone who just wants to do customer service.
What are the deliverables?
In your role as Technical Support Representative German you will be fully responsible for the second line support for the German clients of this organisation in servicing their needs. You will be the linking pin between the Customer Service Department and the Product Innovation Team.
- Provide accurate communication with all our clients;
- Handle incoming inquiries and quotes from your clients, mostly business to business;
- Initiate product improvement ideas based on client's feedback;
- Manage the complete service delivery process;
- Assist the Account Managers in Germany;
- Set up digital manuals, instructions videos and other support for clients;
- Take ownership of new projects in the company;
- Providing technical training on location for customers;
Are you the new superhero?
A service oriented person that has strong technical skills, is a team player, and has analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients and innovate the product.
- Bachelor degree/ Masters;
- Experience with customer contact;
- Near-native German speaker is mandatory;
- Fluent in English;
- High in energy & flexible;
- You work structured & independent;
You will have the opportunity to work and grow professionally within a fast growing company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing. If you are interested in this role please apply on the website or contact Thisiera Badal via t.badal(a)jpgray.nl.